Returns
Items may be returned to Chez Nevine for a refund or replacement within 30 days of the date that we originally shipped the item provided they are still in the original box and in new condition. We will not refund the purchase price of footwear or replace footwear which is not in new condition (new condition does not mean footwear that has been worn outside, has footprints imprinted on the footbed, has dirty soles, etc).  A 10% restocking fee will be charged on all returns for credit. If we receive a footwear return that is not in new condition, it will be returned to the customer's original shipping address with appropriate shipping charges billed to the credit card originally used to purchase the shoes. 

Chez Nevine guarantees merchandise 100%. Products may be returned at any time due to manufacturer defects that are not the result of normal wear and tear. If an item is defective, you may return it to us and request a refund. A "defective" item is not one which causes a blister when wearing it for 12 hours during the first day of wear. A "defective" item is not one which, after wearing it for a couple of days, "isn't the color I wanted after all". A "defective" item is not one which, after wearing it to work on a rainy day, "just rubs me wrong on my left toe". A "defective" item is not one which, "after 3 years, all of a sudden has a cracked sole". When we receive an item which is claimed to be defective, we will return it to the manufacturer with an explanation of the problem. If the manufacturer determines that the item is indeed defective and not simply a result of normal wear, then (and only then) will we credit a customer for the purchase price of the item. 

When exchanging one item for another (within 30 days of original shipment date), 
1.  Call or Email for Chez Nevine for an Return Authorization number (949-487-700 or cheznevine1@aol.com)
2.  Include a written explanation of the returned item and the item to you are requesting in exchange, your name, address, telephone number and email address.
3.  Include all packaging materials and invoicing.
4.   Please use a separate shipping box to return your shoes. A 25% restocking fee will be charged for shoeboxes with shipping tape, address labels, or postage attached. 
5.  Address your return to:
      Chez Nevine
      34489 Golden Lantern
      Dana Point, CA 92629

For your protection, please use UPS or Insured Parcel Post for shipment.
We do not refund shipping charges for returned items. 

 A credit card credit will be issued or an exchange will be made. All credits will be placed on the credit card used for the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement. If you have specific questions about your return,  give us a call at 949-487-7000 or email us at cheznevine1@aol.com and we will be happy to assist you.  

Privacy
Shopping with Chez Nevine is safe. Chez Nevine servers employ Secure Sockets Layer (SSL), an advanced encryption technology that prevents unauthorized parties from reading or capturing any information you provide us.  All of your personal details are encrypted, including your name and credit card number so that it cannot be read as it traverses the Internet.  Only our shopping cart can decode this information.  Chez Nevine protects all of your personal information and we will not sell your information to third parties for marketing purposes.  We will not use your credit card and billing information for any other purposes that to complete a Chez Nevine sales transaction.  We will not send you newsletter or other related Chez Nevine information via email unless you explicitly agree to receive such information.

If you have any questions about our security or use of information policies, or if you prefer to place
your order over the phone, please call 949-487-7000.